DomainGurus “6-Star” Support Model

We understand that too many hosting companies treat you as an outsider and maybe even an annoyance. Even if they offer 24×7 support, what kind of support is it really? To ensure the best support in the industry, we have turned the traditional support model on its head…

Traditional Support looks like this:

In the traditional support model, the customer sometimes feels as though they are the opposing team, or at the bottom, and that they need to fight their way through the front-line to get to higher level support. Some companies won’t even provide access to their higher level employees.

There is a better way

With our customer-centric “6-star” approach, you are in the center of it all. You have direct access to whomever you need to achieve a quick resolution to any issue that may arise – including billing, provisioning (those who build your servers), network and systems specialists.

Every customer is assigned to a team, ensuring that we all know you and your business model. Of course, your personal team consists of people who work regular hours, but our 24/7/365 staff know exactly who to call in an emergency. Our top-notch staff is on call 24/7/365 via email, chat, cases (online support tickets) and telephone.