Employees

In a time when other companies are looking at ways to reduce their support costs, DomainGurus continues to hire, train, and certify Internet gurus who are able to support your operation 24 x 7 all year around. Our unlimited technical support policy is the most unique service offering in the industry... and has yet to be duplicated. To truly grow your business into a viable long term operation you will need to align yourself with a partner such as ourselves: a partner who is as interested in your success as you are.

At DomainGurus, we take Excellent Customer Support as a mission. Not only that we want each and every customer to have a positive experience, we promise our customers with the highest quality of services possible. Our team truely believe the Internet isn't just cool, but revolutionary.

That's why DomainGurus not only delivers world-class infrastructure services, but also innovative support options and a team that lisents to the customers. This is how we define Excellent Customer Support.

What's our secret weapon? Our great employees.
We know that state-of-the-art machines and top-of-the-line networking equipment is only part of the hosting equation. At the heart of our mission to deliver a superior customer experience is our team of dedicated and passionate professionals, who are committed to exceeding customer expectations every day.

All services and support divisions report directly to the President of DomainGurus, Albert Sirvent. With future planning being handled by the CEO, and sales and marketing efforts being dealt with down the chain of command, Mr.Sirvent  is 100% focused on the service and support sides of this organization. While the title of President does garner an office in the executive wing of the facility, a stroll past this office will often prove unproductive, as Mr.Sirvent  spends 90% of his day in his home away from home, the DomainGurus support call center. Other duties include overseeing network operations, interacting with vendors, and ensuring that our promise of 5 Star support is met every single day.

A Company-Wide Doctrine

Our customer support teams are made up of technical support representatives, billing support representatives, and customer service representatives. Their mission is to listen to and provide the customers' perspective to the rest of the company, resolve customer issues in a friendly and empathetic way and be the ambassadors of DomainGurus’s "Customers First" value system.

But, our customer-facing support teams are not the only people who represent these values—every employee at DomainGurus shares a common desire and commitment to delivering an excellent customer experience. In fact, every member of the senior management team began his/her tenure at DomainGurus as a customer service representative.

We realize that the only way to continue to be the leader in Web hosting is to give our customers a voice in our company for what they need and anticipate what they'll want in the future; making EVERY DomainGurus employee a customer advocate.

Compassionate and Empathetic Professionals

Exceptional service starts with committed people. Great customer support representatives have more than just exceptional technical skills-they have a strong desire to solve problems for customers. Anyone who joins the DomainGurus team must first demonstrate a strong passion and dedication for helping people. Prospective employees must possess a core value set: courtesy, patience, friendliness and professionalism along with the desire to always act in the customer's best interest.

Committed to Excellence

Staying current with our customers' needs is an ongoing process. With that in mind, our customer support departments function in a team environment and meet regularly to brainstorm new and proactive ways to address customers' concerns. By taking a team approach, every individual shares his/her experience and gains new perspectives and learning from each customer interaction. Additionally, we have a committed investment in training, which means our team members keep current with the newest technology and master the latest innovations in customer support.

DomainGurus puts customers first and it shows!
The real proof is in the pudding. Read actual customer testimonials.
Here's our support features and options that we guarantee every one of our customers. If you have any question, do contact our team:

  • 24x7 Telephone Support
  • Online Support Case System
  • Emergency Contact (Sales Representative)
  • iBizPanel - Full-featured Customer Portal
  • Award Winning Server Control Software
  • 24 x 7 System Monitoring
  • Network Intrusion Detection System
  • Multiple Bandwidth Providers
  • Online Payment and Billing
  • Month-to-Month Contract
  • Cisco-powered Network
  • Online Knowledge Base