chPanel: Control Panel Support
Support System Via Cases
The customer support via cases facilitates the relations with your clients.
When a client needs support, they will normally open a case from their own control panel where they will write a message to be archived for your company’s technicians to follow up on. Some of the functions of the support system via cases are the following:
- ✔ See cases
- ✔ Work on cases
- ✔ Close cases
- ✔ Archive cases
- ✔ Search for cases according to Type, Responses, Questions, Client ID, Closed, Not Closes, Comments, etc…
- ✔ Possibility of solving your resellers ’clients’ cases.
Configuration of automatic responses for cases:
- ✔ You will be able to decide how long before an inactive case is closed automatically.
- ✔ When the case updates are sent to your clients, you will be able to customize a message to the client.
- ✔ You will be able to generate a series of control reports
- ✔ Support use
- ✔ Support Report
- ✔ Case Statistics
- ✔ Number of cases per client according to date
- ✔ Time of response per case by employee (times)
- ✔ Statistics of times for responses per employee
